Electronics Line USA™

Important Note:

All Shipments to EL-USA must meet the packaging guidelines or your shipment WILL BE REFUSED and your WARRANTY MAY BE VOIDED!

- PLEASE READ THE PACKING REQUIREMENT GUIDELINES BY CLICKING BELOW - Packing_Requirements_Notice.pdf

Electronics Line USA (ELUSA) at its discretion will repair, replace, or issue credit against any
merchandise proved to be defective in material or workmanship under normal use and service for periods
specified below. If not specified the term shall be 3 years for all ELUSA manufactured equipment. Non-
ELUSA manufactured equipment is not warranted by ELUSA.

Alarm Sensors: 5 Years
Alarm Control Panels: 2 Years
CCTV Cameras: 3 Years
CCTV Speed Dome Cameras: 2 Years
· (6 months on all continuous motion applications)
CCTV Video Processors (Multiplexer..) : 2 Years
CCTV DVR: 2 Years
CCTV Mobile DVR: 1 Year
CCTV VCR: 1 Year (except video heads which are covered for 6 months)
CCTV Monitor: 2 Years (except image burn- in which is not covered)
Access Control Panel: 2 Years
Access Control Readers and Cards: Lifetime

RMA
An RMA must be assigned by ELUSA prior to any product being returned for repair, warranty
replacement, advance replacement or credit. Please use the RMA form provided by ELUSA or provide the
following information to ensure your RMA can be processed.

Call, email or fax the RMA department.
a) 800-683-6835
b) rma@el-usa.com
c) 303-938-8062 fax
Provide your Company Name, Address, Phone Number and Name of the person making the request.
Provide Part #, Serial #, Quantity and Detailed description of the problem.
Provide one or more of the following: Date of the shipment, P.O. Number from the Shipment or
Invoice Number from the shipment.
State on your request one of the following: "Returned for Credit", "Repair or Replace" or "Advance
Replace".

Credit
ELUSA will accept product returned for credit under the following stipulations:

An RMA number as well as an ELUSA invoice is required for all Credits.
Full credit will be issued for all products returned within 90 days of purchase, if product and all
accessories, materials and packaging are in new condition. Freight cost will not be refunded.
Items returned 91-180 days and in new and resalable condition including accessories and materials will
incur a 25% restock fee.
Items returned 181-365 days from date of sale and in new and resalable condition including
accessories and materials will incur a 50% restock fee.
Items over one year from the date of purchase are not eligible for credit.
Items returned within the above time frames may be charged a higher restock fee or not accepted at all
if the product or any of the accessories, manuals etc need to be replaced or are not in new and resalable
condition.

Advance Replacement
Equipment that is within one year from the date of sale may be eligible for advance. Only customers in
good credit standing are eligible for Advance Replacement. Customers who do not have an open account
can guarantee the advance replacement with a credit card. The customer must make a request for advance
replacement through an ELUSA technician to assure that no possibility of field repair is available. The
advance replacement will be shipped UPS ground unless otherwise specified and the customer will be
billed current price for the product. The defective product should be sent back to ELUSA as soon as
possible. When received, the defective product will be tested. If the product is tested "bad" the returned
unit will be credited against the advance invoice to the customer. If tested "good" the product will be
returned to the customer.

Replacement
Upon receipt of products with a valid RMA number, ELUSA may elect to replace the product. All
shipments will be sent UPS Ground unless otherwise specified. Refurbished product may be used to
replace defective product if it has been pre-tested.

Repair
Upon receipt of products with a valid RMA, ELUSA may elect to repair products within warranty and
return it to the customer. In this case, the product will be brought back to the original product
specifications and sent back to the customer in a timely fashion. If the product is out of the above warranty
period, the customer may pay to have the product repaired. An estimate for the repair will be provided and
when ELUSA is given a written P.O. by the customer to proceed, the product will be repaired and returned
to the customer. All repaired product will be returned UPS Ground unless otherwise specified.
IN ALL OF THE ABOVE CASES THE CUSTOMER MUST PAY FOR SHIPPING COSTS TO ELUSA.
ELUSA WILL PAY SHIPPING COST OF UPS GROUND FOR RETURN OF THE PRODUCT TO THE
CUSTOMER UNLESS OTHERWISE AGREED TO.
ELUSA ASSUMES NO RISK AND SHALL BE SUBJECT TO NO LIABILITY FOR DAMAGES OR
LOSS RESULTING FROM THE SPECIFIC USE OR APPLICATION MADE OF THE PRODUCTS.
ELUSA'S LIABILITY FOR ANY CLAIM, WHETHER BASED ON BREACH OF CONTRACT,
NEGLIGENCE, INFRINGEMENT OF ANY RIGHTS OF ANY PARTY OR PRODUCT LIABILITY,
RELATING TO THE PRODUCTS SHALL NOT EXCEED THE PURCHASE PRICE PAID BY THE
DEALER TO ELUSA FOR SUCH PRODUCTS. IN NO EVENT SHALL ELUSA BE LIABLE FOR
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE,
LOSS OF PROFIT AND CLAIMS OF THIRD PARTIES) HOWEVER CAUSED, WHETHER BY THE
NEGLIGENCE OF ELUSA OR OTHERWISE.

Please direct all correspondence and shipments to:
Electronics Line USA
5637 Arapahoe Ave
Boulder, CO 80303
303-938-1133
rma@el-usa.com